Refund policy

At True Glow Labs, customer satisfaction is our top priority. We strive to provide high-quality vitamins, skincare, hair care, supplements, deodorants, serums, and wellness products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Customers may request a return within 30 days of receiving their order. To qualify for a return or refund, products must be unused, unopened, and in their original packaging. Items that have been opened, damaged after delivery, or used excessively may not be eligible for a refund due to hygiene and safety reasons.

Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. However, if the item arrived damaged, defective, or incorrect, True Glow Labs will cover all return shipping fees. Original shipping costs are non-refundable. Once your return is received and inspected, our team will notify you regarding the approval status of your refund. Approved refunds are processed back to the original payment method within a maximum of 3 business days.

To begin a return request, please contact our support team at info@trueglowlabs.com with your order number and reason for return. We are committed to making the process simple and hassle-free.

By shopping with True Glow Labs, you agree to this Return & Refund Policy. We appreciate your trust and look forward to serving your beauty and wellness needs with confidence and care.