Free Shipping Over $25

faq

Are your products authentic?

● 100% Guaranteed: We guarantee that every product sold at True Glow Labs is 100% authentic.

● Sourcing: All items are sourced directly from the original brands and authorized distributors to ensure quality and safety.

How does shipping and delivery work?

● Free Shipping: We offer free standard shipping on all orders of $25 or more.

● Processing Time: All orders are processed and shipped within 24–48 hours after payment confirmation.

● Delivery Estimates: Orders are shipped via standard shipping and typically arrive within 2–5 business days.

● Shipping Area: We ship exclusively to the 48 contiguous United States.

● Shipping Restrictions: We do not ship to Puerto Rico (PR), PO Boxes, or APO/FPO/DPO addresses.

Do you accept returns?

Absolutely! We accept returns within 30 days of delivery. For more information about our return process, eligibility requirements, and refund terms, please visit our Return & Refund Policy page.

How can I contact customer support?

● Email: Reach us anytime at info@trueglowlabs.com.

● Reply to Order: For the fastest service, simply reply directly to your order or shipping confirmation email.

Contact Page: You can also submit a request through our official Contact Us page.

Do your products contain natural ingredients?

Our formulas focus on high-quality botanical extracts and skin-loving ingredients chosen to support hydration, radiance, and overall skin wellness.

Are your skincare products suitable for all skin types?

Yes, our products are designed to be gentle and effective for most skin types. They are formulated to nourish, hydrate, and support healthy-looking skin.

What benefits can I expect from a regular self-care routine?

A consistent self-care ritual can help reduce stress, improve skin hydration, and promote a healthy glow while supporting overall wellness.

Free Shipping

On orders over $25

Online Support

24 hours per day

Money-Back Guarantee

30-Day return policy

Flexible Payment Options

Pay your way